Effective Date: August 19, 2026
Under the Rug Floorcare Carpet Cleaning (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, contact us, or request our services.
We may collect information you provide to us, including:
Name
Phone number
Email address
Property or service address
Service information
Appointment information
Information submitted through contact, estimate, or quote forms
Communication preferences
We may also collect basic information about how you use our website, such as your IP address, browser type, device information, and pages visited.
We may use your information to:
Respond to your inquiries
Provide estimates and quotes
Schedule appointments
Provide carpet cleaning and floorcare services
Send appointment reminders and service updates
Respond to customer service requests
Send promotional communications when you have provided consent
Improve our website and services
Maintain communication and consent records
Comply with applicable laws and regulations
If you provide your mobile phone number and opt in to receive text messages from Under the Rug Floorcare Carpet Cleaning, we may send you SMS messages related to your inquiries, appointments, estimates, services, customer support, or other communications for which you have provided consent.
Marketing and promotional messages require separate consent.
Under the Rug Floorcare Carpet Cleaning uses business text messaging practices designed to comply with applicable A2P 10DLC (Application-to-Person 10-Digit Long Code) messaging requirements and guidelines.
SMS consent is optional and is not required to purchase our services.
For additional information about 10DLC text messaging compliance, please review the CallRail 10DLC Text Message Compliance Guidelines.
Providing your phone number does not automatically mean you have agreed to receive text messages.
When SMS consent is requested on our website, the checkbox is optional and is not selected automatically.
Transactional or informational SMS consent and marketing SMS consent may be collected separately.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
We may share mobile information with service providers, messaging platforms, phone companies, and other vendors when necessary to deliver requested messages or services.
Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We may disclose information when required by law or when necessary to protect our rights, property, or users.
Message frequency varies depending on your interactions with us and the type of messages for which you have opted in.
Message and data rates may apply. Your mobile carrier may charge you according to your wireless plan.
You can stop receiving SMS messages at any time by replying STOP to a message from us.
After you send STOP, you may receive a confirmation message. You will no longer receive SMS messages unless you provide consent again.
For help with our SMS program, reply HELP to a message from us or contact Under the Rug Floorcare Carpet Cleaning.
We may keep records of your SMS consent, including your phone number, date of consent, and communication preferences. These records help us manage your communication preferences and demonstrate compliance with applicable requirements.
We do not purchase or rent lists of mobile phone numbers for sending unsolicited text messages.
SMS consent must be obtained directly from the individual receiving the messages.
We may share information with trusted service providers that help us operate our business, including providers for:
Website hosting
Customer relationship management
Appointment scheduling
SMS and communications
Analytics
Payment processing
Customer support
These providers may only use information as necessary to provide services to us.
We do not sell personal information or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.
Our website may use cookies and analytics tools to improve our website and understand how visitors use it.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no electronic system can be guaranteed to be completely secure.
We may retain personal information for as long as reasonably necessary to provide services, maintain business records, manage communications, maintain SMS consent records, resolve disputes, and comply with legal requirements.
You may contact us to:
Update your information
Correct inaccurate information
Change your communication preferences
Opt out of marketing communications
Opt out of SMS communications
You can opt out of SMS messages at any time by replying STOP.
Our website and services are not directed toward children under 13. We do not knowingly collect personal information from children under 13.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.
If you have questions about this Privacy Policy, our SMS program, or 10DLC compliance, please contact us:
Under the Rug Floorcare Carpet Cleaning
Phone: (619) 567-1389
Email: info@undertherugfloorcare.com
Website: https://undertherugfloorcare.com/
Service Area: San Diego, California
Last Updated: August 19, 2026
